Terms of Use

Please read carefully: This agreement governs your rights to use the hosted services provided by Abi Global Health Limited on behalf of Medichat. By replying in the affirmative, you accept this agreement as a user and the agreement will be deemed a binding contract between Abi Global Health Limited and the user. If you do not agree to or cannot comply with all of the terms and conditions set forth in this agreement then do not reply in the affirmative.

1. Introduction
  • These Terms of Use set forth the rules governing the use of the Abi Service;
  • References in this Policy to “you” are for any individual User of the Abi Service; and the references in this Policy to “we” are to Abi Global Health Limited, โ€œAbiโ€ (and “we” and “our” must be interpreted accordingly).
  • By using the Abi Service, you accept the rules set forth in these Terms of Use.
  • You must provide your express agreement to these Terms of Use before sending any information or starting to use the Abi Service.
  • You must be at least 18 years of age to use the Abi Service.
2. Restrictions on the use of Abi service
  • You must not use the Abi Service in any way that causes, or may cause, damage to the Abi Service or impairment of the availability or accessibility of the Abi Service.
  • The use of the Abi Service is prohibited:
    • (A) In an unlawful, illegal, fraudulent or harmful manner; or
    • (B) In relation to any illicit, illegal, fraudulent or harmful purpose or activity.
    • (C) In an abusive manner: allowing an individual other than the User to use the Service; making an unreasonable number of questions about the same medical condition; asking questions not directly related to health care.
  • The User knows and accepts that:
    • (A) A doctor-patient relationship is not established using the Abi Service;
    • (B) All information provided by the Abi Service is intended for general information purposes and is not a substitute for professional medical diagnosis or treatment;
    • (C) The service should not be used in cases of medical emergency.
3. Illicit content
  • The content of the queries sent by the User must not:
    • (A) be defamatory or maliciously false;
    • (B) infringe any right of trust, right to privacy or right under the data protection legislation;
    • (C) constitute a breach of any contractual obligation owed to any person.
  • It is totally forbidden to make inquiries about facts, illnesses or conditions that are or have been subject to judicial action or a similar claim.
4. Precision of the information
  • The content of the query must not be false, inaccurate, tendentious or misleading.
  • The information provided by the User must be true and must refer to his person.
5. Marketing and promotion
  • You must not use the Abi Service for any purpose related to the marketing, advertising, promotion, sale or supply of any product, service or commercial offer.
  • You must not use the Abi Service to promote pyramidal or similar messages.
6. Follow up
  • The User knows, consents and authorizes Abi to actively monitor the use of the Abi Service in order to detect possible malicious or abusive uses, guarantee the security and integrity of the Users, as well as the quality of the service provided.

User agreement

This agreement governs your right to use the services provided by Abi Global Health Limited.

1. Abi services
  • Abi offers the User a service in the form of a subscription for unlimited use, subject to the following prohibitions:
    • (A) the User cannot assign or subrogate to third parties its subscription to the Services offered by Abi;
    • (B) the User must not allow any unauthorised person to access or use the Abi Service;
    • (C) The User must not use the Services of Abi to provide services or make consultations regarding the health of third parties (except in the case of minors under their care and included in the health policy through whรฅich they have accessed Abi services);
    • (D) the User may not publish or redistribute the answers offered by health professionals through the Abi Service;
  • The User must not use the Abi Service in any way that causes, or may cause, damage to the Abi Service or Platform or impair the availability or accessibility of Abi Service.
  • Unsubscribing: The User can unsubscribe from the service through the Abi chat by sending a message with the word UNSUBSCRIBE. Abi will request confirmation through the chat and the service will be withdrawn.
2. Use of the service:
  • For the avoidance of doubt, the downtime caused directly or indirectly by any of the following factors will not be considered a breach of this Agreement by Abi:
    • (A) a Force Majeure Event;
    • (B) a failure or failure of the Internet or any public telecommunications network;
    • (C) a failure of the Userโ€™s computer or mobile telephone systems or networks;
    • (D) any breach by the User of this Agreement; or
    • (E) scheduled maintenance performed in accordance with this Agreement.
  • The User must not use the Abi Service in any way that causes, or may cause, damage to the Abi Service or Platform or impair the availability or accessibility of Abi Service.
3. Intellectual property rights
  • Nothing in this Agreement shall operate to assign or transfer any Intellectual Property Right from Abi to the User, or from the User to Abi.
  • All intellectual property rights that make up the Abi service are the property of Abi Global Health Limited anรฅd nothing in these Terms shall constitute an assignment of the same.
  • Intellectual Property rights include patents, invention rights, utility models, copyrights and related rights, trademarks, service, commercial, business and domain trademarks, commercial image or presentation rights, copyright no competition, unfair competition, design rights, software rights, database, moral rights, confidential information rights (including know-how and trade secrets) and any other intellectual property right, whether registered or not, and includes all applications and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection anywhere in the world.
4. Duty of confidentiality
  • Abi agrees to:
    • (A) guarantee the confidentiality of the information provided by the User;
    • (B) not to reveal the Confidential Information of the User to any person without the prior written consent of the User;
    • (C) not use the User Confidential Information for any purpose other than to provide the contracted services.
  • This Clause does not impose obligations on Abi with respect to the Confidential Information of the User that:
    • (A) is known to Abi prior to disclosure under this Agreement and is not subject to any other confidentiality obligations;
    • (B) is or is made publicly known without any act or breach by Abi; or
    • (C) is obtained by Abi from a third party in circumstances in which Abi has no reason to believe that there has been a breach of an obligation of confidentiality.
  • The restrictions in this Clause do not apply to the extent that any Confidential Information of the User is disclosed by any law or regulation, or by any order or judicial or governmental claim.
  • The provisions of this Clause shall remain in effect indefinitely after the termination of this Agreement.
5. Data protection
  • In compliance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and its regulations of development, Abi informs the User that the personal data that you provide us will be treated in order to facilitate access and provide our health information services, described in these conditions.
  • When the User creates an account and registers to our service or contacts Abi through the means available to the User, the User is giving his express consent for the processing of the Userโ€™s personal data in order to assist the User and be able to use the services of our application.
  • In no case will Abi use the personal data of the interested parties for purposes other than those mentioned above, and undertakes to keep due professional secrecy and to establish the necessary technical and organizational measures to safeguard the information in accordance with the requirements established by the aforementioned Regulation.
  • In order to attend and answer your questions, Abi has a team of health professionals available. Your queries, once anonymized, will be referred to these professionals who, as soon as possible, will attend and resolve your query, as far as possible. The User is informed and consents to this communication.
  • All contact with Abi physicians will be made through our application. If the user contacts the physician directly by telephone, such contact will be understood as private, outside the scope of these conditions of use and therefore Abi will not be responsible for the content of such conversations. Abi recommends the users not to provide unnecessary or irrelevant data in their queries that allows them to be identified (name and surname, images where they can be identified) to limit the access to the physician to the minimum and essential data to attend their query and preserve the user’s intimacy. ABI will keep the user’s personal data for 6 years from the date of the last invoice issued, unless there is a legal obligation of conservation for a longer period. Abi will not communicate data to third parties except if legally obliged. For the proper functioning of Abi and the provision of our services, we use resources and services provided by third companies located outside the EU, but attached to the Privacy Shield protocol so that they guarantee that the processing of personal data is carried out in accordance with the prerogatives of the General Data Protection Regulation.
  • Abi recommends the User not to provide data in any queries that allows the User to be identified (for example, name and surname, attached images where the User can be identified) to protect the Userโ€™s identity and privacy.
  • Abi will keep the user’s personal data for 6 years from the date of the last invoice issued, unless there is a legal obligation of conservation for a longer period.Abi will not communicate data to third parties except if legally obliged.
  • The User can, however, at any time, request access, rectification or deletion of their personal data. As well as, limit or oppose their treatment, or exercise the right to their portability.
  • We also inform you of your right to file a claim with the Competent Control Authority in matters of Data Protection, if you consider that in the treatment of your data your rights are not being respected.
  • You can contact our Data Protection Officer through privacy@abi.ai or directly to:
  • Abi Global Health Limited
  • 1st Floor
  • 9 Exchange Place, I.F.S.C.
  • Dublin 1
  • Ireland
  • privacy@abi.ai
  • Child protection policy.
  • Anyone who uses the Abi Service formally declares themselves to be 18 years old or older. It is prohibited for those under 18 years of age to use the service.
  • Abi reminds people of legal age who are in charge of minors, that it will be their exclusive responsibility if a minor incorporates their data to request our services.
  • It also informs them that there are computer programs to limit navigation by filtering or blocking certain content.
6. Limitations of liability
  • The User acknowledges that complex software is never completely free of defects, faults and errors; And subject to the other provisions of this Agreement, Abi does not grant any warranty or representation that the Abi Service will be completely free of defects, faults and errors.
  • The User acknowledges that the complex software is never completely free of security vulnerabilities; And subject to the other provisions of this Agreement, Abi does not grant any warranty or representation that the Abi Service will be totally secure.
  • The User acknowledges that the Abi Service are designed to be compatible only with that software and those systems specified as compatible in the Abi Service Specification; And Abi does not guarantee or represent that the Abi Service will be compatible with other systems.
  • When accessing the Abi Service through external instant messaging applications operated by third parties such as Facebook Messenger, Skype, Telegram or similar, the User acknowledges being subject to the terms, privacy policies and conditions of use of the messaging application established by the operator responsible and accepted by the user when signing up for the corresponding service, and the user exempts Abi from all responsibility for such service.
  • For more information about the terms and conditions of use and privacy policies of these operators visit the relevant website, for example:
  • https://www.facebook.com/full_data_use_policy
  • https://www.skype.com/en/legal/
  • https://telegram.org/privacy
7. Applicable legislation and jurisdiction
  • These Terms of Use are governed by current Irish regulations that apply to the resolution of disputes that may arise as a result of the provisions of these provisions and their interpretation, application and compliance. The User, by virtue of the acceptance of the conditions contained in these Terms, expressly waives any other jurisdiction that may correspond to him.
  • In any case, within the Irish jurisdiction, if the legislation allows to submit to a particular jurisdiction, the User expressly waives the jurisdiction that may correspond and voluntarily submits to the jurisdiction of the Courts of Dublin.