Medichat is delivered by Abi Global Health.
In compliance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and its regulations of development, Abi informs the User that the personal data that you provide us will be treated in order to facilitate access and provide our health information services, described in these conditions.
When the User creates an account and registers to our service or contacts Abi through the means available to the User, the User is giving his express consent for the processing of the User’s personal data in order to assist the User and be able to use the services of our application.
In no case will Abi use the personal data of the interested parties for purposes other than those mentioned above, and undertakes to keep due professional secrecy and to establish the necessary technical and organizational measures to safeguard the information in accordance with the requirements established by the aforementioned Regulation.
In order to attend and answer your questions, Abi has a team of health professionals available. Your queries, once anonymized, will be referred to these professionals who, as soon as possible, will attend and resolve your query, as far as possible. The User is informed and consents to this communication.
In case the User engages in contact by telephone with Abi or one of our health professionals, the User authorizes and consents to the conversation being recorded for security reasons, for compliance reasons and to guarantee the quality of the service provided.
Abi recommends the User not to provide data in any queries that allows the User to be identified (for example, name and surname, attached images where the User can be identified) to protect the User’s identity and privacy.
Abi will keep the personal data of the User while the User is registered and uses the services and, once you have unsubscribed, for 5 years, except where the legal obligation of data retention requires a longer period.
The User can, however, at any time, request access, rectification or deletion of their personal data. As well as, limit or oppose their treatment, or exercise the right to their portability.
We also inform you of your right to file a claim with the Competent Control Authority in matters of Data Protection, if you consider that in the treatment of your data your rights are not being respected.
Child protection policy.
Anyone who uses the Abi Service formally declares themselves to be 18 years old or older. It is prohibited for those under 18 years of age to use the service.
Abi reminds people of legal age who are in charge of minors, that it will be their exclusive responsibility if a minor incorporates their data to request our services.
It also informs them that there are computer programs to limit navigation by filtering or blocking certain content.